November 2024

What Quality Culture Teaches Us About Employee Satisfaction

When Max Hansen and I began analyzing data for this year’s ASQ Salary Survey, I expected we’d find straightforward answers about what makes quality professionals satisfied with their work. What we discovered instead was far more nuanced—and has profound implications for how any organization should think about culture, not just quality culture. The central insight […]

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Recent Project: Building a Quality Culture

Max Christian Hansen and I had the opportunity recently to ask quality professionals questions related to their organization’ culture of quality and how that influenced their job dis/satisfaction. Some theories suggest satisfaction and dissatisfaction are merely opposite ends of a spectrum. In other words, the factors that create satisfaction, if absent, create dissatisfaction. Our finding, on

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