Culture

Evolving With Intention: Embracing Growth in Quality Excellence

Associations, Career Development, Communication, Culture, Leadership, Personal Development, Professional Development, Recent Projects / jenrchu

I’m happy to share the latest article I co‑wrote for Quality Progress, titled “Evolving With Intention” (July 2025, Vol. 58, Issue 7). This piece draws upon a recent ASQ Pulse Survey and sheds light on how quality professionals are navigating career challenges with foresight and purpose.

Co-writing “Evolving With Intention” allowed me to reflect on what truly motivates us as professionals and how we can chart the course ahead with both mindfulness and flexibility.

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Five Creative Ways to Use the CliftonStrengths Team Grid

Associations, Culture, Effective Teams, Recent Projects, Strengths / jenrchu

The Gallup CliftonStrengths assessment has helped individuals and teams unlock their full potential by identifying their unique talents. But while many organizations invest in discovering strengths, I’ve seen fewer take full advantage of the Team Strengths Grid—a powerful tool that can transform how teams collaborate, innovate, and achieve results. The Team Strengths Grid helps teams map out individual strengths

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Recent Project: Building a Quality Culture

Associations, Culture, Effective Teams, Recent Projects, Strengths / jenrchu

Max Christian Hansen and I had the opportunity recently to ask quality professionals questions related to their organization’ culture of quality and how that influenced their job dis/satisfaction. Some theories suggest satisfaction and dissatisfaction are merely opposite ends of a spectrum. In other words, the factors that create satisfaction, if absent, create dissatisfaction. Our finding, on

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Gallup CliftonStrengths: The Value I’ve Experienced

Career Development, Coaching, Culture, Strengths / jenrchu

The moment I took my first Gallup CliftonStrengths® assessment, I was hooked. More than anything, I was enamored with the underlying theory—that focusing on the good is more productive that dwelling on the bad. The moment I read StrengthsFinder 2.0 (I might have also been influenced by Learned Optimism, which I serendipitously read at the

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What Is Radical Candor?

Communication, Culture, Effective Teams, Leadership, Psychological Safety, Workplace Civility / jenrchu

“Radical Candor” is a concept developed by Kim Scott, which she explores in her book “Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity.” It’s a management philosophy centered on the idea of creating relationships that are both personally and professionally fulfilling. The concept is based on the balance between two dimensions: caring personally

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Best Feedback Techniques: Evidence-Based Approaches

Communication, Culture, Effective Teams, Leadership / jenrchu

Feedback is a cornerstone of personal and organizational growth. Effective feedback can motivate, clarify expectations, and drive performance. Here are some of the best feedback techniques supported by research: Specificity is Key: Feedback should be specific and tied to observable behaviors or actions. Vague feedback can be confusing and less actionable (London, 2003). Reference: London,

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Understanding SMART Goals: A Deep Dive into Efficacy and Application

Career Development, Coaching, Culture, Effective Teams, Leadership / jenrchu

Goal-setting is a fundamental aspect of personal and organizational success. One of the most popular and effective frameworks for setting goals is the SMART criteria. This article delves into the components of SMART goals and examines their efficacy based on peer-reviewed research. What are SMART Goals? SMART is an acronym that stands for Specific, Measurable,

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Enhancing Collaboration in Organizations: 20 Research-Based Tips

Communication, Culture, Effective Teams, Leadership / jenrchu

Collaboration is the cornerstone of successful organizations. When teams work together effectively, they produce results that are greater than the sum of their individual efforts. Drawing from peer-reviewed research, here are 20 tips to enhance collaboration in your organization: Establish Clear Objectives: Clearly defined goals provide direction and purpose, ensuring everyone is aligned and working

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Decoding the Six Dimensions of OCAI: A Deep Dive into Organizational Culture

Culture / jenrchu

In the realm of organizational culture, few tools are as revered and widely used as the Organizational Culture Assessment Instrument (OCAI). Developed by professors Robert Quinn and Kim Cameron, the OCAI offers a comprehensive lens to view and understand the intricate tapestry of an organization’s culture. Central to the OCAI’s effectiveness are the six dimensions

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The Competing Values Framework: A Comprehensive Guide to Organizational Culture

Culture / jenrchu

In the intricate world of organizational culture, few models have garnered as much attention and acclaim as the Competing Values Framework (CVF). A brainchild of professors Robert Quinn and John Rohrbaugh, the CVF offers a holistic lens to view, understand, and shape the cultural fabric of organizations. Let’s dive deep into this transformative framework. Origins

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